SHIPPING & RETURNS
PROCESSING & PACKAGING
We aim to ship orders within 1 - 2 business days so you can plan that next epic adventure with your four-legged friend asap! Order by noon for the best chance of receiving same day shipping. All orders are shipped with Australia Post. Australian orders over $150 are shipped free of charge.
We aim to reduce packaging and plastic waste by packing multiple items into the one bag.
SHIPPING TIMES - COVID-19 UPDATE
Our handling time has not changed, but shipping has been impacted.
Please be aware your delivery may be delayed, see estimated extra delivery delays below:
AUSTRALIA - Express Post is not guaranteed by Australia Post during this time. Express Post Delivery can take 1-2+ business days. Regular Post can take from 3-5+ business days.
INTERNATIONAL - Timeframe of up to 4 weeks can be expected for all international deliveries. Delays will be longer if your country is only accepting sea freight.
N.B. International delivery can be delayed depending on your countries customs processes of which is out of our control.
To track your order or find out the expected delivery timeframes for your country visit the Australia Post website.
From time to time, we offer pre-order items. This means we have stock on its way and we can offer it for our customers to secure on our online store.
As it is not currently in stock, you will need to read the item description carefully to decide if you can wait for the expected arrival date. This date is an expected delivery date.
We cannot accept responsibility for delays out of our control. All pre-order sales are final and cannot be cancelled or modified. Pre-orders can not be exchanged before delivery. Any other items that you order together with a pre-order item will be held until all pre-order items in your order arrive.
Should you need the other items sooner, please make a separate order. If you have already made the purchase, please email us.
Flat rate shipping within Australia is $9.95, Express Post parcels are $11.95. International orders are dependent on your order’s weight and will be priced accordingly.
Your dawg not completely happy with your order? No need to panic, Wolf & I Co. is here to help.
If your item is unsuitable or just not quite what you expected and was purchased via www.wolfandico.com.au, please email firstname.lastname@example.org for return approval and return item/s to us within 14 days of date of purchase and we can organise a refund, exchange or store credit in accordance with the below options.
N.B Each leash is uniquely made and may slightly vary a few millimetres from the length specified online.
Item/s must be returned in original unused, unworn (other than the purpose of trying on) condition, with tags attached.
No marks, no stains, no fur and no rips.
You must provide us with proof of purchase.
Sale items can only be returned for Store Credit. Only full priced items are eligible for Exchanges and Refunds.
Please note that no refunds/returns/exchanges will be provided for any items that have been used in ways that they are not intended (for example, carabiners must be closed when in use and are not for use in climbing. Dog Leashes are not to be used as toys.)
We can deny a return if the item/s do not meet the above conditions.
HOW TO RETURN OR EXCHANGE
Contact us at email@example.com to authorise your return and send your original order and your proof of purchase back to us.
WOLF & I CO. RETURNS
PO BOX 1114
NOOSAVILLE BC 4566
Please ensure you use a protective bag and a registered/traceable form of postage as we will not be responsible for goods that are damaged or lost on return. Return/exchange shipping is at the cost of purchaser.
Once we receive your returned item/s we will either process a refund back to your original method of payment or exchange order for the item/s you are after (subject to availability).
If your exchange order is greater than your returned item, we will email you a link to complete payment for the balance.
N.B If a sale is running, returns or exchanges purchased at full RRP will not be refunded or exchanged at sale prices.
If we find that the replacement item/s you are after are no longer in stock when your return is received, we do apologise! We will process a refund and hopefully you can find something else from the range.
We aim to process all returns within 5 Business Days. However it may take up to 7 Business Days
N.B Refunds to credit/debit cards can take 3-5 Business Days to appear on your bank statement, dependent on your banks practices.
PayPal and Afterpay refunds will be deposited back to the original account and an email notification will be sent as confirmation.
This Shipping & Returns policy forms part of our Terms & Conditions located at https://wolfandico.com.au/terms-conditions/.