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Shipping & Returns

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PROCESSING & PACKAGING

We aim to ship orders within 1 - 2 business days so you can plan that next epic adventure with your four legged friend asap!

We aim to reduce packaging and plastic waste by packing multiple items into the one bag. 

 

SHIPPING TIMES 

All orders are shipped with Australia Post.

AUSTRALIA shipping usually takes 1 - 3 business days, 4 - 7 business days if in W.A, N.T or S.A.

INTERNATIONAL shipping generally takes 7 - 14 business days.

N.B. International delivery can take longer depending on a countries customs processes of which is out of our control.

To track your order visit the Australia Post website. 

 

PRE-ORDERS

All pre-ordered item/s will be shipped once the item becomes available.

If you have ordered additional items with the pre-ordered item/s, it will be shipped once the pre-ordered item/s becomes available.

 

SHIPPING FEES 

Flat rate shipping within Australia is $9.95, Express Post parcels are $11.95. International orders are dependant on your orders weight and will be priced accordingly.

 

RETURNS/EXCHANGE 

Your dawg not completely happy with your order? No need to panic, Wolf & I Co. is here to help.

If your item is unsuitable or just not quite what you expected and was purchased via www.wolfandico.com.au, please email wolfandico@gmail.com for return approval and return item/s to us within 14 days of purchase and we can organise a refund, exchange or store credit in accordance with the below options.

 

CONDITIONS

Item/s are returned in original condition (all tags attached).

Item/s have not been used in ways that they are not intended. i.e.Carabiners need to be closed when in use and are not to be used for any other purpose than dog walking.

Proof of purchase is provided.

Cost of postage to return item is at the cost of the sender.

Wolf & I Co. can deny a return if the item/s do not meet the above conditions.

 

HOW TO RETURN OR EXCHANGE

Contact us at wolfandico@gmail.com to authorise your return and send your original order and your proof of purchase back to us.

WOLF & I CO. RETURNS
PO BOX 1114
NOOSAVILLE BC 4566
AUSTRALIA

Please ensure you use a protective bag and a registered/traceable form of postage as Wolf & I Co. will not be responsible for goods that are damaged or lost on return.

Once we receive your returned item/s we will either:

Process a refund back to your original method of payment or exchange order for the item/s you are after (subject to availability).

If your exchange order is greater than your returned item we will email you a link to complete payment for the balance.

If your exchange order is less than your returned item, a refund will be processed for the difference back to your original method of payment.

If we find that the replacement item/s you are after are no longer in stock when your return is received, we do apologise! We will process a refund and hopefully you can find something else from the range.

*We aim to process all returns within 5 working days however it may take up to 7 working days*

Please note:

Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices.

PayPal and Afterpay refunds will be deposited back to the original account and an email notification will be sent as confirmation.